Mô tả công việc Quality assurance operation & training
– Observe online class directly or via records as scheduled or when needed;
– Support resolving emergency issues in classes when needed;
– Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
– Conduct onboard training or other necessary training for teachers when needed;
– Coordinate to reconcile conflicts; complaints between teachers and students;
– Follow up with the teacher on completing class feedback and reports;
– Check and approve teaching hours on time;
– Assign and record office tasks to teachers properly and effectively;
– Attend and conduct observations and academic ranking to candidates while attending demos
Process, policies, and regulation
– Follow all working procedures, policies, rules, and regulations of TED;
– Support team members in handling requests and concerns from teachers;
– Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations;
– Participate in researching and revising processes annually or when needed;
– Collaborate with team members in maintaining the TED operation in the right standard;
– Update and make necessary reports;
Other
– Other ad hoc assignments required by Line manager.

Kinh nghiệm / Kỹ năng chi tiết Skills & Abilities
– Experienced in researching and problem solving skills;
– Have good skills in verbal and non-verbal communication;
General & Specialist Knowledge
– English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards;
– Teaching Certificate (TEFL/ TESOL/ CELTA) is an advantage;
Education & Training
– At least Bachelor degree in English Teaching or relating majors;
Relevant Experience
– At least 01-03 years experience in teaching and former experience in academic operation;
Special Requirements
– Should be a team player; highly disciplined; proactive and tech-savvy
– Computer literacy – MS Office; G-suit; CRM, etc.

Mô tả Loại công việc Nhân viên toàn thời gian Cấp bậc Nhân viên Học vấn Cử nhân Giới tính Nam / Nữ Ngành nghề Giáo dục / Đào tạo / Thư viện , Quản lý chất lượng (QA / QC)

Thông tin liên hệ Tên liên hệ: Phòng Nhân Sự Tầng 1, Tòa nhà The Manor Officetel, số 89 Nguyễn Hữu Cảnh, Phường 22 , Quận Bình Thạnh , Hồ Chí Minh , Viet Nam – Please send your application by online, email or direct to: Nhận hồ sơ bằng ngôn ngữ: Tiếng Anh