Mô tả công việc – Respond to test inquiries and queries from customers and provide a thorough and speedy resolve, handle daily operation of the CS Team (inquiries, quotations, samples receipt/dispatch, buyer information, invoicing, debt collection, etc.).
– Ensure customer care service standard of the company is strictly adhered to by every customer service personnel, ensure that SGS’ customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed.
– Follow up special test orders from EE Key Accounts which produce finished goods such as TTI, Estec, Datalogic, Vinfast, etc with the complicated test items, test plans and special requirements in TAT and Technical Special Requirement.
– Review and close required documentation after completing the jobs. Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.).
– Manage client complaints such as investigating complaints/claims, suggesting solutions for management’s approval, responding to clients and taking proper actions to improve the situation.
– Develop and maintain positive relationships with customers, promoting customer loyalty and repeat business
– Stay up-to-date with company policies and procedures, as well as EE industry standards, such as the Restriction of Hazardous Substances (RoHS) directive, WEEE Directive, REACH SVHC Regulations.
Kinh nghiệm / Kỹ năng chi tiết – Bachelor’s degree in a relevant field or equivalent experience
– Strong problem-solving and customer service skills
– Good written and communication skills in English
– Ability to thrive effectively under pressure
Mô tả Loại công việc Nhân viên toàn thời gian Cấp bậc Trưởng nhóm / Giám sát Học vấn Cử nhân Giới tính Nam / Nữ Ngành nghề Tư vấn , Dịch vụ khách hàng
Thông tin liên hệ Tên liên hệ: Ms. Vi Lot 3/21, 19/5A Street, Tan Binh Industrial Zone Tay Thanh Ward , Quận Tân Phú , Hồ Chí Minh , Viet Nam – Please send your application by online, email (in website careerlink) or direct to Nhận hồ sơ bằng ngôn ngữ: Tiếng Anh