Mô tả công việc E-com / Hotline:
– Own all communications between the company and customers via phone channels, across hotlines.
– Ensure all incoming phone requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience.
– Consult, advise, and assist customers with products, brands, prices, campaigns, services, orders, and policies via phone channels.
– Greet new Maison Online customers and confirm order details with the highest quality and time service levels to increase the chance of successful deliveries.
– Provide customer assistance in all operations related to orders, at each stage of the shipment, payment, return and refund processes; coordinate with internal teams to ensure all SLAs are met at each stage of the shipment, payment, return and refund processes.
– Decrease the loss of opportunity in Maison Online sale funnel by converting failed, cancelled, rejected, and returned orders.
– Identify potential customers from phone communications, actively interact, and transfer sales opportunities to the tele sales team.
– Have full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to provide first level of customer support via hotline with the highest quality and time service levels.
– Escalate and transfer issues appropriately and correctly to the solutions team for requests that require further investigation.
Benefits of Maisonista:
– Basic salary + lunch allowance + parking allowance
– 12 – 15 days annual leave
– Participate in Social Insurance according to labor law regulations
– Generali 24/7 accident insurance
– Periodic health examination
– 13th month bonus, Kpi bonus per year
– Review salary once a year
– Enjoy purchasing policies at preferential prices exclusively for Maison employees.
Kinh nghiệm / Kỹ năng chi tiết – Graduated College.
– Experience from 1-2 years.
– Well communication skill.
– Problem solving and analysis skills.
– Friendly, enthusiastic, capable.
– Proficient in Word, Excel, Outlook, Internet and Power Point.
– Ability to adapt: Eager to learn
– Withstand pressure.
Mô tả Loại công việc Nhân viên toàn thời gian Cấp bậc Nhân viên Học vấn Cao đẳng Giới tính Nam / Nữ Ngành nghề Tư vấn , Dịch vụ khách hàng , Thời trang
Thông tin liên hệ Tên liên hệ: Phòng Tuyển dụng 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam – Please send your application by online, email or direct to: Nhận hồ sơ bằng ngôn ngữ: Tiếng Việt