Mô tả công việc – Train, assist, and mentor new employees in the department- Provide team leadership to achieve identified performance metrics and targets- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;- In collaboration with HR assist in the recruitment of new reservation agents- Translate, implement and enforce company policies, procedures, and priorities- Work with workforce management tools and business tools to monitor calls and emailsto ensure schedules are achieved- Conduct performance appraisals and feedback sessions as needed- Delegate identified tasks as appropriate- Handle reservations/escalations as needed- Assist Operations Manager Customer Service- Service hotel partners with process, inventory availability, rates, and special offers- Resolve complaints/issues for both hotels and customers- Perform quality processes; email, procedures, phone skills* Working time09:00 AM – 18:00 PM10:00 AM – 19:00 PM11:00 AM – 20:00 PM12:00 PM – 21:00 PM13:00 PM – 22:00 PM14:00 PM – 23:00 PM
Kinh nghiệm / Kỹ năng chi tiết – Fluency in English ( Speaking, listening, writing and reading)- Fluency in Korean toipk 5 ( Speaking, listening, writing and reading)- Associates Degree/Equivalent Job Experience required;- 1 year minimum supervising/leading a team of 15 or more people, have knowledge a call center/contact center.- Experience in a high-growth organization strongly preferred;
Mô tả Loại công việc Nhân viên toàn thời gian Cấp bậc Trưởng nhóm / Giám sát Học vấn Trung học phổ thông Giới tính Nam / Nữ Ngành nghề Tư vấn , Dịch vụ khách hàng , Biên phiên dịch / Thông dịch viên
Thông tin liên hệ Tên liên hệ: Ms. Cẩm 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward, Dist 12 , Quận 12 , Hồ Chí Minh , Viet Nam -Interseted candidates please submit your application via online or direct Nhận hồ sơ bằng ngôn ngữ: Tiếng Hàn