Mô tả công việc * Role purpose
– To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms.
* Key responsibility
– Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience.
– Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand
– Maximize CRM opportunities with strong collaboration with other partners for member’s benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members).
– Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors’ promotional activities & performance. Bring the efficiency & valuable activities to members.
– Handle users’ feedback via My OPPO App feedback hub & offline activities.
– Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management.
– Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members).
Kinh nghiệm / Kỹ năng chi tiết – Minimum 3 years of CRM experiences, worked in luxury retailers’ brand/ technology companies is the bonus.
– Holding offline events experience is the must (serving end-users).
– Sense of strategic & creative thinking.
– Proactive, organized and result oriented.
– Teamwork and a strong collaborative mindset .
– Ability of party’s communication, negotiation, and presentation skills .
– Strong project/event management skill & strong sense of ownership
Mô tả Loại công việc Nhân viên toàn thời gian Cấp bậc Nhân viên Học vấn Cử nhân Giới tính Nam / Nữ Ngành nghề Quảng cáo / Khuyến mãi / Đối ngoại , Tiếp thị
Thông tin liên hệ Tên liên hệ: Team Tuyển Dụng Tầng 16, Tòa nhà UOA Tower, Số 6 Đường Tân Trào , Quận 7 , Hồ Chí Minh , Viet Nam – Please send your application by online, mail or direct to: Nhận hồ sơ bằng ngôn ngữ: Tiếng Anh