Mô tả công việc * Responsibilities and essential job functions include but are not limited to:- Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks- Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives- Communicates clearly, concisely and accurately in order to ensure effective store operations; filters communication to the shift team as directed by the store manager- Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence; acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns • Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service- Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located • Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team- Contributes to positive team environment by recognizing alarms or changes in partner- Maintains regular and consistent attendance and punctuality- Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage/ Product & Marketing- Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals; communicates ideas to the store manager for broader areas of improvement.- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition* Working in Starbucks stores in 1, 2 District
Kinh nghiệm / Kỹ năng chi tiết * Summary of Experience- Progressive responsible retail experience – 2 years- Customer service experience in a retail or restaurant environment – 1 year- Experience in directing the work of others Required Knowledge, Skills and Abilities- Ability to act with a customer comes first attitude and deliver customer service that meets and exceeds customer expectations- Ability to use discretion in providing direction to others – Ability to direct the work of others- Effective oral communication skills – Knowledge of the retail environment- Strong interpersonal skills – Strong problem-solving skills- Team-building skills – Ability to work in a fast-paced and changing environment- Ability to deliver excellent customer service – Ability to work as part of a team
Mô tả Loại công việc Nhân viên toàn thời gian Cấp bậc Trưởng nhóm / Giám sát Học vấn Chứng chỉ Giới tính Nam / Nữ Ngành nghề Thư ký / Hành chánh , Nhà hàng / Dịch vụ ăn uống
Thông tin liên hệ Tên liên hệ: Talent Acquisition Team Lầu 14-15, Tòa nhà Phượng Long 2, 16 Nguyễn Trường Tộ, Phường 12 , Quận 4 , Hồ Chí Minh , Viet Nam – Please send your application by online, via email or direct to. Nhận hồ sơ bằng ngôn ngữ: Tiếng Anh